RIGHT TO RETRACT
You have 14 days (calendar) to make your return if the item does not suit you. Return costs are your responsibility. Returns must be made only BY POST.
Returns are accepted if :
- Items are returned in their original condition
- The items have not been worn or washed
- Items must not show any signs of wear or stains
- The labels have not been removed
PLEASE NOTE: All items purchased with any promotional offer (promo code or promotional categories such as "Flash sales" or "Sales") cannot be returned or exchanged.
If the return does not comply with the conditions, it cannot be accepted and will therefore be returned to you.
You have the possibility to request either an exchange or a coupon code.
For the exchange, if the requested items are no longer available, a coupon will be automatically assigned to you. The exchange is valid only once.
For the coupon, a promotional code will be sent to you by email of the value of the returned items within a maximum period of 7 days after receipt of your package. This will be valid on the site for a period of 3 months. Beyond that, it will expire and cannot be claimed by the customer.
In any case, you must follow the procedure below for your shipment:
1) Download and complete the return form (that you will find below) then slip it into your package.
2) Once the parcel has been sent, you must send us the parcel's tracking number by email at firstname.lastname@example.org because we don’t systematically have a delivery notice. If no communication has been established beforehand, we risk not being aware of your return and therefore the time of disposal in the post office may be exceeded. Which will not be our responsibility.
You are solely responsible for sending your package. We are not responsible for the loss of the returned package. We will not be able to make an exchange or a coupon code until it is in our possession.
Returns are processed within 72 hours (excluding weekends and holidays) after receipt thereof.
Ps: If you are unable to download the return form, you can request it by email.